Harrods Ensures Ingredient Transparency for Global Beauty Launch

Challenge

As Harrods prepared to launch its global online beauty category on harrods.com, every detail had to reflect the retailer’s standard of excellence. With product detail pages already set up for its extensive luxury beauty portfolio, Harrods faced a critical gap: missing ingredient lists.
Ingredient transparency isn’t just a regulatory requirement in cosmetics e-commerce—it’s an essential part of building trust with today’s beauty consumers. Shoppers with allergies, skin sensitivities, or specific needs related to pregnancy rely on complete INCI (International Nomenclature of Cosmetic Ingredients) data to make informed purchasing decisions. Without it, even the most premium product page lacks essential context.
But gathering this data manually across 600+ brands would be time-consuming, inconsistent, and inefficient.

Solution

Harrods partnered with Inference Beauty, formerly by Skin Match Technology, to ensure ingredient compliance and transparency at scale.

Using a single API integration, Harrods received over 20,000 complete INCI ingredient lists, covering its entire beauty inventory across:

• Hair Care
• Skin Care
• Fragrance
• Body Care
• Nail Products

Each list was structured and formatted for seamless inclusion on product detail pages, enabling immediate consumer access and full regulatory compliance. With no manual scraping or brand-by-brand coordination required, the integration saved hundreds of internal hours while ensuring data consistency across the site.

By implementing Inference Beauty’s API solution, Harrods was able to:

• Instantly enrich 20,000+ product pages with compliant INCI lists
• Eliminate manual ingredient list collection from over 600 brands
• Improve customer trust and satisfaction by supporting allergy-conscious and ingredient-savvy consumers
• Maintain the brand’s standard of luxury and precision in the digital space

This streamlined solution ensured that Harrods’ online beauty launch met the highest standards—not just in curation, but in transparency and usability.

About Harrods

Harrods is one of the world’s most iconic luxury department stores, known for its impeccable service, curated selection, and heritage. With the global expansion of its online platform, Harrods brings its luxury beauty experience to digital shoppers worldwide, without compromising on detail or quality.